Sky Go app suddenly saying i need to upgrade my Subscription!???

[A+greeves]

Sky Go app suddenly saying i need to upgrade my Subscription! Was trying to watch sky sports on the app whi h usually works fine. I have sky sports package and haven't left sky returned or anything like that. I can usually watch everything i subcribe to. What is the issue here and how can I resolve it? I'm logged in with the correct credentials and have tried updating the app etc. Still the issue remains 

[caesarome]

@A+greeves 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We’ve sent an invite to chat 🙂 

[Tom-W19]

Hi A+greeves

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.