Sky Go app says I need to upgrade subscription

[Chris19771]

I have been using Sky Go to watch TV on my Andriod phone for the last couple of years without issue.  Whilst away just before Christmas I satrted getting a message saying "To enjoy this service, please upgrade your subscription."  This is on every channel I try.  I subscribe to Cinema and Sport and can watch these without issue at home, just can't watch anything on Sky Go.

[oldfella]

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@Chris19771 wrote:

I have been using Sky Go to watch TV on my Andriod phone for the last couple of years without issue.  Whilst away just before Christmas I satrted getting a message saying "To enjoy this service, please upgrade your subscription."  This is on every channel I try.  I subscribe to Cinema and Sport and can watch these without issue at home, just can't watch anything on Sky Go.

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Hi @Chris19771 

Do you have Q Multiscreen or Sky Go Extra?

[Chris19771]

Yes, I have Sky Multiscreen

[caesarome]

@Chris19771 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Chris19771  an invite to chat.

[Chris19771]

@Lisa-P1987 I've not received anything from you

[Lisa-P1987]

I can see that you have initiated a chat. So we will discuss you query there 🙂

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.