Sky Go app on Apple TV 4K 1st gen - navigate app okay but content not playing

[Jarp1]

Hi,

I'm having some problems over the last few days watching Sky Go on my Apple TV 4K 1st Gen. I've been doing it successfully for years.

The app opens fine, and it's possible to navigate, use the search function, TV guide etc. however, as soon as I click to play the content I get the spinning grey loading circle that appears constantly, never showing the live or on demand program I've selected.  The app appears to crash and I have to force close it.

I've update my Apple TV software and deleted the Sky Go app and re-logged in, but neither of these work. Any suggestions?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147