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Discussion topic: Sky Go app closes after checking for updates

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This message was authored by ihc1874 This message was authored by: ihc1874

Sky Go app closes after checking for updates

Having downloaded Sky Go.  On the first attempt it gets to the end of the adverts if you try and watch something and then closes itself down. Thereafter it closes itself down after checking for updates. 

 

I have attempted the suggested fix involving deleting SkyGo and Cisco folders from AppData, including rebooting the laptop before re-installing, to no avail. 

 

Is there any known fix for this problem?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Go app closes after checking for updates

Posted by a Sky employee

Thank you for escalating this. We have sent ihc1874 an invite to chat 🙂 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Go app closes after checking for updates

Posted by a Sky employee

Update-After not receiving further response to the chat within 48 hours, we are closing it now. If you still need help with this query, please get back to us, so we can re-escalate this for you. Thanks.

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