Sky Go and Sky Sports saying I need to upgrade?

[BenCrynant]

Both apps are saying I need to upgrade my subscription to watch sky sports on, even though I have sky sports package? Can someone help please?

[caesarome]

Are you logged in with the correct ID so have you returned to Sky after being away for 12 months or more ?

[BenCrynant]

Logged in with correct ID and been a customer for over two years I've not used sky go before downloaded and logged in but sky sports isn't working, saying I need to upgrade. Not sure what I need to do, cheers

[caesarome]

@BenCrynant 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @BenCrynant.