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[F1fan]

Sorry for the confusion ^ that account was me on my stepdads account, I logged in to his to try as well and it didn't work 

[caesarome]

I'm confused as you said:

Returned customer after a couple of years 

So you need to do what I said and logout of whatever account you have signed into the app with and setup a new ID for yourself and use this to login to the app with.

[Gibf1]

My sky Id is new as I've never had one before but I'm just another account added onto the main sky account which is my stepdads. Why would mine not be working then if mine is completely new ?

[caesarome]

@Gibf1 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We’ve sent an invite to chat 🙂 

[F1fan]

My chat has gone? 

[Greenfingers001]

Update:

Spoke with @Gibf1 and the sky id was from the old account so customer created new Sky id and customer can now view content

Thanks again for the escalation have a great weekend 🙂

[PhilipK1965]

I am trying to watch the football on my phone via SkyGo app and am being told that I need to subscribe even though I have Sky Sports subscription.  I've not used the phone before for this.  Can anybody help?

[caesarome]

@PhilipK1965 

Are you using the correct Sky ID to login to the app with and not an old me if you have left Sky previously and have been away for 12 months or more ?

[PhilipK1965]

No it's th same log in.  I haven't left and come back

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know  so we can re-escalate this for you. Thanks.

[Dazzhubbard]

I've just had the same problem, have by sport package that I can watch on my TV but it wouldn't let me watch it on sky go, I signed out of sky go, signed back in and now it works fine. If anyone else has this problem, try this, it worked for me

[WizardAKA]

Hi, I'm having precisely the same problem,  can you help please?

Alex