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Discussion topic: Sky Go - Upgrade your subscription.

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This message was authored by Alex.54321 This message was authored by: Alex.54321

Re: Sky Go - Upgrade your subscription.

I've just signed up for Sky Stream (with sky sports add-on) and Sky Go has never worked. 

based on the other comments on this topic, it might be related to an old sky subscription I had and cancelled over a year ago. I believe the same skyid is being used as I've had sky broadband connect the entire time. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - Upgrade your subscription.

Posted by a Superuser, not a Sky employee. Find out more

@Alex.54321 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky Go - Upgrade your subscription.

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat

This message was authored by Bigade50 This message was authored by: Bigade50

Re: Sky Go - Upgrade your subscription.

I'm also stuck and can't use sky go because I need to 'upgrade my subsrciption'

its driving me mad

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - Upgrade your subscription.

Posted by a Superuser, not a Sky employee. Find out more

@Bigade50 

Have you recenetky signed up to Sky as a new customer or have you returned after being away for 12 months or longer ?

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This message was authored by Bigade50 This message was authored by: Bigade50

Re: Sky Go - Upgrade your subscription.

Returned a few months ago

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - Upgrade your subscription.

Posted by a Superuser, not a Sky employee. Find out more

And how long were you away because if it was 12 months or more you are seen as a new customer so your previous login will not work. So you will need to set up a new Sky ID to use.


If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


https://www.sky.com/myaccount/my-details


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


https://www.sky.com/help/diagnostics/sky-id/sky-id

 

 

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This message was authored by Bigade50 This message was authored by: Bigade50

Re: Sky Go - Upgrade your subscription.

It was only for about 8 months

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - Upgrade your subscription.

Posted by a Superuser, not a Sky employee. Find out more

@Bigade50 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Gibf1 This message was authored by: Gibf1

Re: Sky Go - Upgrade your subscription.

I'm having the same issue please can someone help?

This message was authored by RamanS This message was authored by: RamanS

Re: Sky Go - Upgrade your subscription.

I've given up. Been through some tests with an expert, but nothings changed and there's no way to chase it up. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - Upgrade your subscription.

Posted by a Superuser, not a Sky employee. Find out more

@Gibf1 wrote:

I'm having the same issue please can someone help?


@Gibf1 

Are you a new customer to Sky or have you returned after being away for 12 months or more ?

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This message was authored by Gibf1 This message was authored by: Gibf1

Re: Sky Go - Upgrade your subscription.

Returned customer after a couple of years 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - Upgrade your subscription.

Posted by a Superuser, not a Sky employee. Find out more

In that case what you need to do is to logout of the app then setup a new ID as your previous one will have been closed after you left.

 

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


https://www.sky.com/myaccount/my-details


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


https://www.sky.com/help/diagnostics/sky-id/sky-id

 

Then login to the Sky Go with your new ID.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by F1fan This message was authored by: F1fan

Re: Sky Go - Upgrade your subscription.

It's my stepdads log in that is the main user and I only recently set a sky Id up for myself and it still doesn't work .

there's no old account to remove off his 

 

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