Sky Go - Upgrade your subscription error

[DFSAFC]

I have a Sky TV package which should include Sky Go, but when trying to view any channel live using the app I get the error message "To watch this content, please upgrade your subscription". Looks like this is a common problem but I'm not sure how to resolve it?

[caesarome]

Are you logging in with the correct Sky ID and not perhaps an old one ?

[DFSAFC]

I've tried both the email and username for the account that shows my subscription details,  bills etc

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[DFSAFC]

I have not received a chat invite yet. Please advise.

[caesarome]

According to the post above from @Greenfingers001 the chat invite was sent yesterday morning to you so do you not see a chat bubble at the bottom of this page, if not try a different browser.