Sky Go - Unable to watch anything, live, catch up or download

[Gavin+Noble]

I recently changed phones to the new Pixel 9.

Is there an issue with using the app on this phone? I can install and open the app, sign in etc but if I try to watch something, either live or via catch up or download something it moves from the preparing screen to constantly sit at 0% on the load screen or fails to download. 

I have tried uninstalling, reinstalling and the device is authorised with the right settings but I just can't watch anything. This is the only streaming app I have this issue with. 

Any ideas anyone?

[caesarome]

I suppose you have tried disabling Wi-Fi on the phone, uninstalling the app, rebooting the phone then turning on Wi-Fi before installing the app again ?

[Gavin+Noble]

Yep. This is the only streaming app I have a problem with.

I'm pretty tech savvy but this has got me stumped! 

[caesarome · Accepted solution]

All you can do is to report this to the apps team at Sky to see if they have any suggestions, this is their email address - apps@sky.uk