Sky go TNT

[Siobhanp77]

It's so stupid, I can even remote record it to my Sky box (I'm sat right in front of it) and it still doesn't work. The connection is clearly there. 

[caesarome]

@Siobhanp77 

---

@Siobhanp77 wrote:

I am having the same issue, please can you escalate to an assistant?

---

We can but they will not respond until sometime tomorrow so are you OK with this or would you prefer to call ?

[Natalie1804]

Can somebody please help, I recently added tnt sports to my package and pay directly to sky, however it's not available on my sky go app, it's been 3 days but still says I need to upgrade when I have already

thanks

[Mgd6]

Same here for sky shooters sports, customer services says it's active. So frustrating 

[caesarome]

@Natalie1804 @Mgd6 

We can escalate to Sky but they will not respond to you until tomorrow so let us know if you are happy to wait until sometime on Friday to be contacted via here about this.

[DarrenT7]

Hi 

I've just came across this exact issue! Bought TNT subscription via sky and when want to view it on sky go, it states need relevant Sky TV subscription. 

I would like a refund now to this subscription as was only taken it out for the month to watch certain matches which now I've missed! 

[angelarambo]

sunscribed to tnt throigh aky bit not.working on sky go app??

[caesarome]

@angelarambo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[bayardm]

I would be interested in the response as I have the same problem. I can get TNT sports on my Glass tv, Whole Home,  although subscribed via Bt, but not on my Sky Go.

[caesarome]

@bayardm 

What device are you using with Sky Go installed on ?

[Mgd6]

Still not letting me watch, I can call customer service today 

[Lisa-P1987]

Hi there Siobhanp77 and Arfan+Afzal, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

@bayardm You can only watch TNT on Sky Go if you subscribe through Sky directly. 
If you do it through BT, you need to use the Discovery + streaming app. 
discovery+ | Here's how you can get TNT Sports...

[Lisa-P1987]

Thanks for escalating this. We’ve sent angelarambo an invite to chat.

[Samraj]

Hi, everyone 👋🏽

Thank you so much for bringing this to our attention.

I understand that this is frustrating and apologise for the inconvenience this has caused you all. I've escalated the problem to the relevant team here at Sky and can confirm that they are working to resolve the issue.

For now, I'll be marking any posts I create with updates as Answered for better visibility of the most recent information.

Thanks 👍🏽