Sky Go Stuck on "Downloading Update" on Mac

[Al3453]

I'm new to Sky Go and can see this seems to be a fairly common problem. So before I spend hours trying to fix what could be a "them, rather than me" problem.........

Is anybody else constantly getting the "downloading update" screen before Sky Go immediately closes itself? It's been going on for hours.  Been working fine until now.  Do I need to do something?

Al

[Tom-W19]

Hi @Al3453 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147