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Discussion topic: Sky Go, Sky Q recordings and PIN

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This message was authored by AnytimePlus+On+VM This message was authored by: AnytimePlus+On+VM

Sky Go, Sky Q recordings and PIN

So, I've disabled the PIN (as much as you can do) on our Sky Q boxes.

 

This works as expected, you get asked for the PIN now and again.

 

So lets pick something like a recording of Blue Bloods.  I don't get asked for the PIN when watching this on our Sky Q boxes.

 

If however I try to watch this via Sky Go (on the laptop in the study) via the recordings options.  So watching the recording on the Sky Q box, not downloading on demand.  I am asked for a PIN.

 

Is there a reason for this?  Have I missed a Sky Go setting somewhere.

 

It's not the end of the world, just wondered why the difference.

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go, Sky Q recordings and PIN

Posted by a Superuser, not a Sky employee. Find out more

@AnytimePlus+On+VM 

If the Sky Go app is not connected to a Sky Q box then the pin for it can be reset here:


https://www.sky.com/manage/tv/manage-devices/change-pin

 

Setting parental control level:

https://www.sky.com/myaccount/tv/manage-devices

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This message was authored by AnytimePlus+On+VM This message was authored by: AnytimePlus+On+VM

Re: Sky Go, Sky Q recordings and PIN


@AnytimePlus+On+VM wrote:

So, I've disabled the PIN (as much as you can do) on our Sky Q boxes.

 

This works as expected, you get asked for the PIN now and again.

 

So lets pick something like a recording of Blue Bloods.  I don't get asked for the PIN when watching this on our Sky Q boxes.

 

If however I try to watch this via Sky Go (on the laptop in the study) via the recordings options.  So watching the recording on the Sky Q box, not downloading on demand.  I am asked for a PIN.

 

Is there a reason for this?  Have I missed a Sky Go setting somewhere.

 

It's not the end of the world, just wondered why the difference.


I don't want to change the PIN and I believe I've set all the parent controls.

 

I just wondered why there was a difference between watching the recording directly on the Sky Q box (doesn't require a PIN) compared to watching the recording from the Sky Q box on Sky Go (does require a PIN).

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