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Discussion topic: Sky Go - Reinstalled Sky Go on windows 11 but I can only see a white play symbol, no tv guide

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This message was authored by tubbs0711 This message was authored by: tubbs0711

Sky Go - Reinstalled Sky Go on windows 11 but I can only see a white play symbol, no tv guide

Hi I was having issue with Sky Go on my windows 11 laptop. I was getting the error message file download is corrupted, when it was trying to update itself. After trying a few times I uninstalled the Sky Go app. And have logged in to my account and downloaded the installer from sky, I ran the installer and all I get on the installed Sky go app is a big play button. I don't see a tv guide or anything else that I can use to access any programs. I also searched for sky schedule in google, whilst logged into my sky account. Clicked on a sky channel program. When I get watch record etc. I click watch, this takes me back to the download sky go page on skys website and doesn't play the program. I do have an old sky account that doesn't have and subscription I may have tried to install sky go on this account. Would this have affected my newer later installation of sky go? Any help would be appreciated. It's though Sky doesn't know I've installed Sky go. I have removed the app and rebooted the laptop before reinstalling the app.

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