Sky Go Macbook Pro

[Kelvin0121]

Hi all,

I've had no issues with Sky Go until yesterday. It went to download an update, and from then on it just freezes on the blue screen with a play button showing. Nothing else happens. It just sits on that screen endlessly. No signs of life or that it is doing anything at all.

I have uninstalled and reinstalled the software 4/5 times and removed any archive files I can find to do with it (as numerous googles have suggested). Has anyone had this problem before or got any idea how to fix it?

All help would be appreciated, thanks!

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks