Sky Go Mac broken (again)

[LiamSacko]

1. Launch app (bounces on the dock)

2. Disappears from dock (failure to open)

3. Nothing happens unless I touch absolutely nothing for 30 seconds and a message saying 'This application can not be opened' appears

MacBook Pro 15" Mid-2012

Running MacOS Catalina 10.15.7

The problem is the app was working fine literally a week or two ago, when I opened again it auto-installed an update and since that update ^

[Ludowing]

Try my solution above for enabling SIP, but before you do try checking out the current status by opening terminal and typing "csrutil status" without quotes.
If it says anything different from "System Integrity Protection status: enabled.", use my procedure above or google 'enabling SIP on mac' for the guide on Apple Support.

[LiamSacko]

Checked current status and it said disabled, followed your steps and it appears to have worked, thanks 😁

[aradam]

I am unable to change it I don't have a recovery pertition I tried it from the seqoia boot disk, then it says enabled but when I check csrutil status I get the underneath.

System Integrity Protection status: unknown (Custom Configuration).

Configuration:

Apple Internal: disabled

Kext Signing: disabled

Filesystem Protections: disabled

Debugging Restrictions: enabled

DTrace Restrictions: enabled

NVRAM Protections: enabled

BaseSystem Verification: enabled

But it worked until Monday the 30th on both my machines and after the update sky was unable to install.

When I install an old version I can see the blue Sky Go screen but then emediately it downloads the latest update and bounces twice.

Why are the updates mandetory you should be able to install the last update that worked then you don't have so many dissatisfied customers. the last update broke everything again, after we finally had it all working again.

[amanneedsnoname]

@aradam  I believe you mentioned before about running Sequoia on an older machine via Opencore. AFAIK Opencore itself requires SIP to be partially disabled to work, hence your inability to re-enable it.

If you install the old version of Sky Go and disable your internet connection before launching it, then re-enable internet once it presents you with the "Downloads" page and click the home icon, it should allow you to skip the update for now - at least in my experience.

But I entirely agree on your last point, the policy of forcing updates keeps leading to a pretty sub-par user exeprience. It might be more acceptable if they actually tested updates more comprehensively before pushing them. But 2 of the last 3 updates have led to this same problem, and the working August update was apparently only released as a fix to the problems introduced by the one from May.

I get that they have to cater for a variety of install environments, but I would have thought that all the trouble after the May update and the sheer number of people who had issues arising from it would have added "check it still works on machines with SIP disabled" to their list.

[Louise1505]

Hi i think i might be having this same issue. i can load sky go fine but then the app crashes. sometimes after ten minutes, sometimes after a couple of hours. i am on macbook air M2 2022 model with OS sinoma 14.2. i tried to post a copy of the error message but the page wont allow me to as it states that certain parts of the text have been posted too many times or is not allowed. 

[aradam]

Thanks for the advice and I can start sky go but it immediately starts downloading the update, I don't get a webpage.

[Anonymous]

Hi,

I'm having issues with the app as well.  Download the install file then nothing happens.  This hs been an issue for far too long.  I appreciate all of the fixes people are suggesting but surely downloading the install should just work.

[DaraghB]

Issue for me is i tried to logout to fix a 1404 error. It forced a download, now it opens but crashes when it gets to the login page. 

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

Process:               Sky Go [3897]

Path:                  /Users/USER/*/Sky Go.app/Contents/MacOS/Sky Go

Identifier:            com.bskyb.skygoplayer

Version:               24.2.3 (24.2.3)

Code Type:             X86-64 (Native)

Parent Process:        launchd [1]

User ID:               501

Date/Time:             2024-Nov-07

OS Version:            macOS 13.6.6 (22G630)

Report Version:        12

Bridge OS Version:     8.4 (21P4222)

Anonymous UUID:        97A47E1A-773A-B084-BE2D-C43D05B3ABE1

Time Awake Since Boot: 8800 seconds

System Integrity Protection: enabled

Crashed Thread:        19  ThreadPoolSingleThreadSharedForeground1

Exception Type:        EXC_BAD_ACCESS (SIGBUS)

Exception Codes:       KERN_PROTECTION_FAILURE at 0x000000016bef9c40

Exception Codes:       0x0000000000000002, 0x000000016bef9c40

Termination Reason:    Namespace SIGNAL, Code 10 Bus error: 10

Terminating Process:   exc handler [3897]

    "path" : "\/System\/Library\/PrivateFrameworks\/TextToSpeech.framework\/Versions\/A\/TextToSpeech",

    "name" : "TextToSpeech",

    "CFBundleVersion" : "1.0"

Model: MacBookPro15,2, BootROM 2022.100.22.0.0 (iBridge: 21.16.4222.0.0,0), 4 processors, Quad-Core Intel Core i7, 2.7 GHz, 16 GB, SMC 

Graphics: Intel Iris Plus Graphics 655, Intel Iris Plus Graphics 655, Built-In

Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online

Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, LPDDR3, 2133 MHz, Micron, MT52L1G32D4PG-093

Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, LPDDR3, 2133 MHz, Micron, MT52L1G32D4PG-093

AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Dec  9 2022 16:56:24 version 9.30.492.0.32.5.87 FWID 01-3a11ec19

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB31Bus

USB Device: T2Bus

USB Device: Touch Bar Backlight

USB Device: Touch Bar Display

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Headset

USB Device: Ambient Light Sensor

USB Device: FaceTime HD Camera (Built-in)

USB Device: Apple T2 Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5

Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5

[aradam]

@Daniel-F is it possible for sky to distribute the previous version of the sky go app and switch off the auto update so at least the people dat now are unable to watch Sky Go can fix this issue until a better  version is available and make the update optional in the future?

[Pastisa]

Too easy and smart for them

[MattH2]

Hi Daniel,

My exact issue is having recently bought a new Macbook, I downloaded SkyGo and initially was able to watch it.

However over the past few weeks everytime I open the app, it says it can't connect me and references error 001.

I have tried removing my VPN and opening the application, no luck. I've tried deleting the app and the SkyGo Installer and other suggestions on here and then redownloading and nothing works.

My Macbook is operating off the most up to date software update but I have no luck with anything I've tried.

Regards

[DR+John+Smith+UNI]

Until they sort the App out I doubt you will get it to work.

Ring Sky and make a complaint , you might get something back off your bill 

[TPD]

Just tried again, because ............ and it downloaded fine and is working again!

A few glitches and error messages - but I didn't change anything (I'm nto a techie) i just kept trying again, so I presume Sky fixed the download.

[amanneedsnoname]

---

@TPD wrote:

Just tried again, because ............ and it downloaded fine and is working again! ... so I presume Sky fixed the download.

---

Not for me - the downloaded version is still 24.2.3 (both via the website or the in-app update process), and still has the same issues described previously.

>1400 views on this thread alone, not to mention the growing view counts on all the other duplicate threads that keep getting started.

@Daniel-F has since gone quiet on us - can we get some assurance that someone is still looking into this issue? Last time this happened he proved a valuable source of info, and we at least got a few progress updates that the devs were working on a fix.

If we go direct to the apps team (as frequently instructed across the forum as a whole), we just get a bog standard "thanks for the feedback". This leaves us to just keep redownloading the app and trying the same thing in vain repeatedly - until maybe they happen to push an update and it works again. Reminds me a lot of the famous quote apocryphally attributed to Einstein.