Sky Go Extra app not downloading

[caffro]

Nothing will download on Sky Go app.

It's been working until the final ep of House of Dragons.

Now, whatever I try to download, it just sits at Queued.

I restart the app and it sits at Downloading 0%, and eventually fails.

With HoD it doesn't even bother to get to queued any more.  Just nothing happens.

There are no error messages or fault codes for any of this.

I'm on a windows laptop.  Nothing has changed on it prior to the problem.

I reboot it and the router every day.

[caesarome]

Are you able to download a different program instead to see if that works ?

[caffro]

No, nothing downloads.

[caesarome]

@caffro 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks