Sky Go - Device still using our account despite u/pass change and removal from list - Bug?

[Tasty+Badger]

Hi Community/Sky,

After getting absolutely nowhere with phone support a few weeks ago, I'm hoping for a better result here.

Short story - we stayed with friends and logged into Sky Go with the app on an Apple TV a few weeks ago. It worked well, but we left forgetting to log out. 

During a conversation with them, we got the impression it was being used - we checked our device list, changed our username/password then removed it. No matter what happens, it STILL pops up and certainly isn't prompting them to log in again.

Our second idea was to fill all six slots with devices, but now it seems Sky automatically remove the oldest and add the "new" device automatically. 

I'm guessing Sky Go drops a token on the device which never seems to expire or get checked - so how on earth can we get this device blocked/removed? We've done all we can...

T

[caesarome]

Try changing your password again:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off!

[Tasty+Badger]

First thing tried. It does not work. Either resetting password and removing or otherwise.

The token on the device seems persistent and will pop up as a device again.

[caesarome]

It should work but it is not instant so you need to give it time.

[Tasty+Badger]

It's been three months and multiple changes and removals. Hence here in exhaustion. 

[Shrimplord]

I know this is from a while back, but did you have any joy resolving this?

Having a similar issue with an apple TV device logging in (although I have no idea who!) and I've changed the password multiple times over the course of a few months and they are still able to access the account!

[caesarome]

@Shrimplord 

Did you try what I posted back on the 13th June last year, so back up the page as that should work.

[Shrimplord]

Hey, thanks for getting back to me. I have tried the above, a couple times now. I had thought after the last password change and booting the device it was all good, but logged back on after a couple weeks and there are their shows! I went as far as to change the PIN and put the child restrictions on, but they done it back... So I am very perplexed! I made sure to change the password to my linked email address before changing the Sky go password, to make sure that they weren't accessing that way. 

[caesarome]

@Shrimplord 

Did you do this, the important bit is the second part:

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@caesarome wrote:

Try changing your password again:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off!

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