Sky Go App stuck on home screen selection

[darcienator]

Just downloaded Sky Go Android App and logged in. Encountered this screen that allows you to select what you would like to see on your home screen. After selecting and confirming, it just jumps back to the page shown in the attached image. Repeats in this loop even if you select "Skip for now" option.  

[caesarome]

Are you able to reboot your device and try again ?

[darcienator]

Have tried rebooting, clearing cache, and installing the Beta version of the app. Still have the same issue I am afraid

[Hamm42]

I have been experiencing the same issue since Wednesday on Android. Whether I choose options or not it doesn't not let me past this screen.

 

[Mark+McLaren+fan]

Signed up for Sky on Thursday and am having exactly the same problem with the Sky Go app. It does allow me to search and watch shows from the results  but the message still returns at regular intervals. Have tried uninstalling and reinstalling but no luck.

[Mark+McLaren+fan]

Following up on my last post - I uninstalled the current version of Sky Go and installed the version 22.9.0 and that solved the problem. If you do that make sure you disable automatic updates or it will update you to the current version and the problem will re-occur. Thus will work until Sky sortsout the problem.

[KevNewMedia]

Hi @darcienator @Mark+McLaren+fan @Hamm42 

I'm sorry to hear you are having trouble.  Can we ask a few questions surrounding this issue?

What is the model of phone that you have?

What is the Android version it is running?

Are you using any accessibility features on your device like a screen reader?

Can you navigate to accounts on your device, find any Sky accounts and remove them, before trying again. Does this help?

What is the version of the app that you have installed?

When you first noticed the problem, was it a fresh instllation of the app, or did you have it installed already?

Does the problem happen on WiFi, Mobile data or both?

EDIT: Support teams have asked for some further information, therefore I've updated the post

[darcienator]

Hi @darcienator  

Thanks for your reply.

The support teams have asked for some further information. I've updated my original post, can you confirm that information for us as well please?

[darcienator]

Hi @KevNewMedia ,

OnePlus 7.

Android 11 (Oxygen OS 11.0.9).

No accessibility features.

Unfortunately didn't help.

Sky Go version 22.11.0.

Fresh install.

Both on mobile and WiFi.

Thanks

[KevNewMedia]

Morning All

Thank you for your patience whilst we investigate this issue.

We've switched off the new screens, which should allow you to use the app as normal.  You don't need to update the app, this will happen automatically.

If you are still seeing this problem, please let us know.  We're working hard to bring back the new features, so that you can enjoy a more personal homepage.