Sky Go App installed but does not run and disappears when I try to run

[ken1945]

Hello,

I was running sky go app fine on my windows laptop (not sure if its win 7 or 11, but it is 2.5 years old) until a week ago and I thought it might be the internet speed so I decided to reinstall the app. Turns out this is not the issue.

However, since then the app loads and goes through checking for updates but then disappears completely before I even get to the log in screen.

I called sky, who advised I try compatability mode and turn off antivirus. having tried therse options nothing fixed the issue.

The sky go app location is "C:\Users\my folder \AppData\Roaming\Sky\Sky Go\Sky Go.exe"

I am told I could try a fresh reinstallation to factory settings of my laptop but I would rather avoid this as it is cumbersome and would have to backup all my files.

I was wondering if anyone else has the same issue and has any solution to this issue

Thanks

[caesarome]

@ken1945 

Try removing the app completely by installing it again.

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

[ken1945]

Thank you for your help.

Having tried this when I install and run the app I get an error telling me this app is not compatiable with windows 6, please upgrade to version 10 or later. However I am running on Win 11 . 

[caesarome]

Have you tried to see if you can use compatibility mode with the app so right click on the install file and select compatibility and select something like Windows 10 then see if it will install.

[ken1945]

hi thanks, yes i tried this with the sky support online call and running as admin...