Sky Go App asking me to upgrade my subscription

[Andy+Burton]

Hello,

I have just tried to use the Sky Go app on my iPad however I get an error message that tells me I need to update my subscription. It used to work ok for me., I have a Sky Q box at home but for some reason the app doesn't work properly. Any ideas? Thanks, Andy

[caesarome]

Have you left Sky in the past and then returned after being away for 12 months or more ?

[Andy+Burton]

Hi, no I haven't. I moved house 10 months ago but I transferred my Sky with me to the new house.

[caesarome]

@Andy+Burton 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Andy+Burton an invite to chat.

[Greenfingers001]

Update:

Spoke with @Andy+Burton and resolved issue

Thanks again for the escalation have a great weekend 🙂