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Discussion topic: Sky Device PIN now working tho changed it a few times online

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Message posted on ‎01 Apr 2023 12:41 PM

Sky Device PIN now working tho changed it a few times online

I have followed links to update /change device PIN but it is still being rejected when I try to watch downloaded programmes offline. I have seen similar posts but don't see help offered other than following link to change online . Have done it but PIN still rejected . 

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This message was authored by: caesarome

Message posted on ‎01 Apr 2023 01:24 PM

Re: Sky Device PIN now working tho changed it a few times online

Posted by a Superuser, not a Sky employee. Find out more

Did you change your Sky Go pin via this link:

 

https://www.sky.com/manage/tv/manage-devices/change-pin

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Message posted on ‎01 Apr 2023 01:34 PM

Re: Sky Device PIN now working tho changed it a few times online

Yes I did. A few times.  Still no luck

 

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Message posted on ‎01 Apr 2023 01:44 PM

Re: Sky Device PIN now working tho changed it a few times online

Posted by a Superuser, not a Sky employee. Find out more

Is your device connected to an internet connection so a Wi-Fi or mobile data on ?

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This message was authored by: EmieSan1

Message posted on ‎01 Apr 2023 01:48 PM

Re: Sky Device PIN now working tho changed it a few times online

To change PIN I connected to WiFi on my mobile. So yes updated online. Then used kindle fire to watch offline but it wouldn't accept my updated PIN

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This message was authored by: caesarome

Message posted on ‎01 Apr 2023 01:58 PM

Re: Sky Device PIN now working tho changed it a few times online

Posted by a Superuser, not a Sky employee. Find out more

Perhaps it is taking a little while for the updated pin to change on your device. I would leave it for a few hours.

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