SKYGO STOPPED WORKING ON ANDROID MAXIMUM DEVICE ERROR WHEN ZERO DEVICES USING

[AndrewSab]

Hi,

SkyGo stopped working on my tablet and phone. Just get 'maximum devices using app, please close other devices to view.'

There are no devices using it. I have uninstalled and reinstalled app on both devices, removed all devices from my devices and tried again and just nothing changes.

Frustrating as I like to watch in the gym and in my camper.

If I cannot fix this I doubt I can stay with Sky despite being with them for over 10 years, annoying I do not seem to be able to contact them without calling some number they profit from.

Would like to avoid just being fleeced in some call center queue....

If anyone has any ideas of what I can try I am all ears.

Thanks,

[caesarome]

You appear to have done everything I would try if I had this so would you like some help from Sky's messaging team about this, if you do they will contact you via a (not live) chat via here tomorrow so let us know if you would like to be contacted this way.

[AndrewSab]

would love to be contacted that way, thx man

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[AndrewSab]

Sorry I have been busy with work lately. Can we please reopen this?

Or at least can Sky remove my android devices and reset so they do not think they are already in use.

[caesarome]

@AndrewSab 

I have alerted Skybahain for you so look out for the chat bubble at the bottom of this page.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to AndrewSab.

[AndrewSab]

my error fixed itself, honestly do not know how, so touch wood will be fine going forward

you can close this thread if thats traditionally what happens here.