SKY Go hasn't been working with M2 Sonoma

[SJJ4]

Sky Go hasn't worked with Apple Mac M2, chip (sonoma fully updated etc) for 5 months to my knowledge and longer for others. I've used all the suggestions made in the community and spent hours on the phone with Sky. The answer has been the same for everyone ie Sky will update !!! How much longer do we wait for a basic Sky function to operate ? Both formal complaints I've made have been closed saying we know about it and are working on it. Clearly Sky are not capable after all this time or simply don't care. I tentatively asked for compensation as I rely on Sky Go for 50% of my use - the response is "well you get it for free, you don't pay for Sky Go". Sorry I do as it's part of the package

Stephen

[milkshake26]

Hi there @SJJ4 ,

I've just subscribed for Sky Stream so maybe it doesn't work for me yet as I haven't even received the Sky Q device yet for my TV,  just ordered today (Sunday).

However, I've found a fix for Sky Go not installing properly on Mac. I don't have M2 Sonoma - I have M1 Sequoia but maybe you have the same issue?

My problem was that the app was not installing properly. The installer would open and load something and then nothing would happen. I investigated further and it seemed like a Mac back-end application called Rosetta 2 is required in order to install Sky Go.

However, this app cannot be installed manually - it needs to be prompted automatically during an app installation. So, to trigger this automated prompt to install Rosetta, I've went into Finder > Applications > Terminal, then right clicked and selected "Get Info":

Here, I selected the "Open using Rosetta" option, which triggered the prompt to install Rosetta on this Mac:

Once done, I've tried to reinstall Sky Go and it worked! However, I'm now stuck again as after logging in I can't seem to stream anything - however, this could very likely be due to my subscription being super new and maybe not fully active yet, as I've just ordered today. Maybe this can help with your problem? 

[SJJ4]

Thanks. Tried what you suggested but no luck. I did wonder if Sky Go needed another app to make it work but no luck SJJ4