SKY Go Problem - "There aren't any channels available to watch now

[Douglas12]

I keep getting the error message "There aren't any channels available to watch now" when trying to access the TV guide on SKY Go when using my MacBook.

Can anyone offer any advice on how to solve this?

Thanks

[caesarome]

Have you rebooted your Mac book and your broadband router ?

[Douglas12]

Hi,

Yes, I have already did both of these things but no change.

Thanks

[caesarome]

You could try a complete uninstall:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

[Douglas12]

Thanks for the suggestion, just tried it and it has not resolved the issue unfortunately...