Sky Go asking me to upgrade

[Welshwillo]

I can't watch anything apart for sky news on Sky go. It states please upgrade your subscription for any programmes. Can anyone help or advise. Thanks

[caesarome]

@Welshwillo 

Are you new to Sky or has this just started to happen out of the blue, if so have you made any changes to your subscription recently ?

[Welshwillo]

Not new to sky but new to sky go! Is game of thrones an option? We have full package except kids. 

[caesarome]

Have you been a customer of Sky in the past and was away for a year or longer then returned ?

[Welshwillo]

No, have been a customer for 21 years.

[caesarome]

@Welshwillo 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Welshwillo.

[Addie15]

Update-We have not received further response to our chat in 48 hours, hence we are closing this session now. If you still need help, please get in touch. Thanks.