On Samsung phone sky channels not working including sports and we have the sports package error 2001

[Hinny3]

Numerous sky channels not working on sky go error message "unable to play content please try again code 2001" have tried all the usual fixes uninstalling clear cache restarting device 

[kim57879]

Sometimes issues with the Cisco VideoGuard Monitor process can cause problems. Try closing this process and see if it resolves the issue.  (Removed)

Moderator note: Removed third party link.

[Hinny3]

After speaking to various Sky team advisors & trying all the usual fixes to no avail today Sky Go is working. It wasn't yesterday so unable to say how resolved. Also wasn't working on my samsung tablet & that is also now working & I hadn't tried any fixes on that.