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Discussion topic: No q recordings showing on my mobile/ipad

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This message was authored by: SueCourt1

Message posted on ‎16 Jan 2025 05:00 PM

No q recordings showing on my mobile/ipad

Recently upgraded from sky+ to sky Q but now unable to access q recordings on my phone or iPad via sky go app. I had sky go extra when on sky+ and was able to access planner,  now nothing! 

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Avatar for caesarome
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Message posted on ‎16 Jan 2025 05:22 PM

Re: No q recordings showing on my mobile/ipad

Posted by a Superuser, not a Sky employee. Find out more

@SueCourt1 

To view your recordings on the Sky Go app you need multiscreen on your account.

 

Sky Go Extra wasn't required to access your planner via the old Sky+ app.

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Message posted on ‎19 Jan 2025 08:33 PM

Re: No q recordings showing on my mobile/ipad

Hi I may have worded it wrong, I can see the recordings but I can see on my mobile/ipad what I have recorded. Any help with this? 

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Message posted on ‎19 Jan 2025 09:41 PM

Re: No q recordings showing on my mobile/ipad

Posted by a Superuser, not a Sky employee. Find out more
@SueCourt1 wrote:

I can see the recordings but I can see on my mobile/ipad what I have recorded

Sorry but you are not being clear here ?

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Message posted on ‎19 Jan 2025 10:52 PM

Re: No q recordings showing on my mobile/ipad

Sorry I meant to say I CAN'T see the recordings I have made on my mobile. 

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