No option to add a device PIN for Sky Go

[Danxisqn]

Hi All,

Dont use Sky Go much, but I am about to go on holiday and want to download so,emcontent for the flight.

I log in to Sky Go, select a film, click download to iPad and I am told I need to add a device PIN. I have followed the instructions and found the page to manage devices but there is no option to manage or add a PIN. I have a feeling this is to do with a previous account. I am definitely logging in to both Sky Go and My Sky with the right credentials.

Any help much appreciated

[Katlou1]

No help but we have the same issue. 

[caesarome]

@Danxisqn @Katlou1 

If the Sky Go app is not connected to a Sky Q box then the pin for it can be reset here:

https://www.sky.com/productsettings/tv/parental-controls