4

This discussion topic has been answered Discussion topic: New update to Xbox One Sky App no longer lets me sign in

Reply
This message was authored by: SFJF1998109

New update to Xbox One Sky App no longer lets me sign in

Hello there, 

 

I recently had to update the Sky app on my Xbox One. Now it has updated and lets me log in but comes up with an error page saying this account must have a Sky Q multiscreen, glass whole home or go extra subscription to access sky go on this device. 

 

I have a sky go extra account as I have been watching sky on this Xbox for years before.  But now after this update it won't let me. 

 

Does anybody have any ideas? 

 

Thank you very much 

Kind regards


Best Answers
This message was authored by: caesarome Answer

Re: New update to Xbox One Sky App no longer lets me sign in

Posted by a Superuser, not a Sky employee. Find out more

@SFJF1998109 wrote:

@caesarome does this mean that Sky have now changed their service, so that I now have to be a Q or Glass customer to receive Sky Go on my Xbox


As explained here:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-working-on-your-console-Xbox-PS4-5-etc/td-p/4311...

 

Are you a Sky Q or Sky Glass customer, as Sky Go Extra should work with Sky Q but it will not with Sky Glass as you need the Whole Home package.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: caesarome

Re: New update to Xbox One Sky App no longer lets me sign in

Posted by a Superuser, not a Sky employee. Find out more

Are you a Sky Q or Sky Glass customer ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for SFJF1998109
Level 1 icon
Topic Author
This message was authored by: SFJF1998109

Re: New update to Xbox One Sky App no longer lets me sign in

Thanks for the reply,

No I am not a sky Q or glass customer. 

 

Avatar for SFJF1998109
Level 1 icon
Topic Author
This message was authored by: SFJF1998109

Re: New update to Xbox One Sky App no longer lets me sign in

@caesarome does this mean that Sky have now changed their service, so that I now have to be a Q or Glass customer to receive Sky Go on my Xbox, when previously that service was already included in my sky go extra package? 

 

Thanks for your or anyone else's help.

This message was authored by: caesarome Answer

Re: New update to Xbox One Sky App no longer lets me sign in

Posted by a Superuser, not a Sky employee. Find out more

@SFJF1998109 wrote:

@caesarome does this mean that Sky have now changed their service, so that I now have to be a Q or Glass customer to receive Sky Go on my Xbox


As explained here:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-working-on-your-console-Xbox-PS4-5-etc/td-p/4311...

 

Are you a Sky Q or Sky Glass customer, as Sky Go Extra should work with Sky Q but it will not with Sky Glass as you need the Whole Home package.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

Reply
Answered - Go to Answer