New customer trying to use Sky Go on PS5 but it won't activate.

[SausageDyatlov]

Hi all, I'm a new customer trying to use the Sky Go app on PS5 but gey the following error message.

"To use this service you need to accept the sky go terms & conditions. You can do this by signing into the sky go app on your phone or tablet."

I have the Sky Go app on my android phone that allows me to watch shows but it never gave the option to accept any T&C's. I can access and read them but no option to accept them.

Any help would be great, thank you!

[caesarome]

@SausageDyatlov 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to SausageDyatlov.

[Addie15]

Update-We are closing this session now as this matter has been resolved.  If you are in similar situation please make sure you have the correct subscription to watch Sky Go on a game console, such as PS5 or Xbox. Find out more here: https://www.sky.com/help/articles/tv-from-sky-what-do-you-need-help-with 

Thanks.