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Discussion topic: Netflix was hacked. I reset my password but now Netflix says I have no account

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This message was authored by: cg9

Message posted on ‎31 Mar 2023 06:40 PM

Netflix was hacked. I reset my password but now Netflix says I have no account

I had an email to say that my Netflix had been hacked and to reset the password, which I did.Since then I have tried to log in on my Ipad and my iphone and it says I have to finish my account set up. I have followed the steps to sign out and resign back in but it comes back to the same issue. Netflix have told me I do not have an account with them and to speak to Sky. I am abroad so cannot log into my tv to sort this. Can anyone please help as I am stuck how to resolve it.

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎31 Mar 2023 06:50 PM

Re: Netflix was hacked. I reset my password but now Netflix says I have no account

Posted by a Superuser, not a Sky employee. Find out more

That sounds like phishing, are you 100% sure the email was legit, as this is a well know method to obtain peoples login details 😞

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎31 Mar 2023 07:45 PM

Re: Netflix was hacked. I reset my password but now Netflix says I have no account

Posted by a Superuser, not a Sky employee. Find out more
@cg9 wrote:

I had an email to say that my Netflix had been hacked and to reset the password, which I did

How did you reset the password, did you use the link in the email ?

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This message was authored by: cg9

Message posted on ‎31 Mar 2023 08:49 PM

Re: Netflix was hacked. I reset my password but now Netflix says I have no account

Hi no I logged into my Netflix account but not via the link. I've now spoken to sky who have said they'll remove my Netflix and add it back to my account over the next few days. 

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