0

Discussion topic: My sky go is telling me to upgrade my subscription - already subscribed

Reply
Avatar for David907
Level 1 icon
What's this?
This message was authored by: David907

Message posted on ‎16 May 2024 08:54 PM

My sky go is telling me to upgrade my subscription - already subscribed

I already have a sky glass subscription and when I try to watch sky go I get a message telling me to upgrade my subscription.

Report post
Post 1 of 7
851 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 May 2024 09:39 PM

Re: My sky go is telling me to upgrade my subscription - already subscribed

Posted by a Superuser, not a Sky employee. Find out more

@David907 

What device are you using ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 7
841 Views
0 Likes
Reply
Avatar for David907
Level 1 icon
What's this?
Topic Author
This message was authored by: David907

Message posted on ‎16 May 2024 09:42 PM

Re: My sky go is telling me to upgrade my subscription - already subscribed

My iPhone or my iPad 

Report post
Post 3 of 7
839 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 May 2024 09:44 PM

Re: My sky go is telling me to upgrade my subscription - already subscribed

Posted by a Superuser, not a Sky employee. Find out more

Have you tried this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 7
836 Views
0 Likes
Reply
Avatar for David907
Level 1 icon
What's this?
Topic Author
This message was authored by: David907

Message posted on ‎16 May 2024 09:45 PM

Re: My sky go is telling me to upgrade my subscription - already subscribed

No I haven't, how do I link them any ideas? 

Report post
Post 5 of 7
834 Views
0 Likes
Reply
Avatar for David907
Level 1 icon
What's this?
Topic Author
This message was authored by: David907

Message posted on ‎16 May 2024 09:58 PM

Re: My sky go is telling me to upgrade my subscription - already subscribed

@caesarome @My ID is already linked, any other ideas? 

Report post
Post 6 of 7
821 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 May 2024 10:15 PM

Re: My sky go is telling me to upgrade my subscription - already subscribed

Posted by a Superuser, not a Sky employee. Find out more

How long have you been a Sky Glass customer ?

Have you left Sky in the past and been away for 18 months or more before returning ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 7 of 7
813 Views
0 Likes
Reply
Reply