My remote control in the sky go app won’t connect to my sky Q box.

[Charlotte417]

My remote control in the sky Go app will not connect to my sky Q box. It says 'cannot connect to the box' I don't have a physical remote as it is broken so I cannot watch tv. 

[Tom-W19]

Hi @Charlotte417 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks