My SkyGo wants me to upgrade to a package I already pay for

[yoyojojo69]

I pay for Sky Sports package. I can watch it on my TV. The other day it was working on my Sky Go just fine and now it keeps telling me I have to upgrade. When I go to my sky app, it tells me the same thing, but there's actually no option to upgrade as it's already included?? 
why can I no longer access this on Sky Go

[caesarome]

@yoyojojo69 

What device have you got the app installed on ?

[yoyojojo69]

iphone and Samsung tablet

[caesarome]

@yoyojojo69 

Have you linked your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[yoyojojo69]

no I hadn't tried that. Thank you very much for supplying the link. I will give that a try👍

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@caesarome wrote:

@yoyojojo69 

Have you linked your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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[yoyojojo69]

Was unable to link via these links. Had to call support.