0

Discussion topic: My Sky programmes on my iPad won't work when I have my Norton VPN running

Reply
This message was authored by JR51 This message was authored by: JR51

My Sky programmes on my iPad won't work when I have my Norton VPN running

My Sky programmes and Paramount programmes work on my iPad but won't work when I have my Norton VPN.  I receive the following error message.  Sorry an error occurred.  Please check your internet connection and try again.  

 

There is nothing wrong with my internet connection, through Sky Broadband, and I have the same poroblem when at another location where the broadband is provided by TalkTalk.

 

The VPN does not affect Apple TV.

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: My Sky programmes on my iPad won't work when I have my Norton VPN running

Posted by a Superuser, not a Sky employee. Find out more

Sky don't support VPNs

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: My Sky programmes on my iPad won't work when I have my Norton VPN running

Posted by a Superuser, not a Sky employee. Find out more

@JR51 

 

VPNs are frequently used to attempt to reach UK streaming services from overseas, which the providers need to prevent because that's a breach of their agreements with the content rights holders. 

 

As @Annie+UK indicates, Sky will try to block Sky Go connection to known or detected VPN endpoints: they can't tell you are in a legitimate location within the UK because that's one of the points of VPN technology.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: My Sky programmes on my iPad won't work when I have my Norton VPN running

Posted by a Superuser, not a Sky employee. Find out more

@JR51 wrote:

 

The VPN does not affect Apple TV.

Note that other companies can choose to treat VPN use differently if they wish.  Apple is a global streaming provider, while Sky is not: since Brexit a UK Sky subscription doesn't even extend to continental Europe for temporary travel and tourism use.

 

With the global streamers (Apple, Netflix, Amazon) you may find the catalogue of content is different when using VPN because they will try to only display content for which they have non-geographical rights.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 3.6 hours

New Discussion