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Discussion topic: Just taken out broadband and tv with Sky, but no access on sky go?

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This message was authored by: Rundownflame

Message posted on ‎01 Nov 2024 11:09 PM

Just taken out broadband and tv with Sky, but no access on sky go?

I have been a sky mobile customer for 2 years, and just took out broadband and tv including sky sports. I am having the following issues: - My sky app only showing mobile account. Below issues are hindered as I have no access to tv and broadband on the mysky app. I presume these need to be linked? - Sky go app says I need to upgrade my subscription, when I should have access on 6 devices - Sky sports app also says I need a subscription when I have one Can someone advise or assist please? Many thanks George
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This message was authored by: caesarome

Message posted on ‎02 Nov 2024 05:43 AM

Re: Just taken out broadband and tv with Sky, but no access on sky go?

Posted by a Superuser, not a Sky employee. Find out more

@Rundownflame 

Give this a try as it might be that your services (TV and Broadband) need linking to your Sky ID:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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