Just switched to sky mobile and I can only watch sky go whilst connected to wifi

[Hifrommark]

I get a 17c.2 error message when I try to stream sky go on my mobile data! Works fine whilst connected to wifi

[caesarome]

@Hifrommark 

Are you using a VPN, if so try disabling it.

[Hifrommark]

Hi no my vpn is turned off!

sky go worked fine whilst I was on Tesco mobile but when I switched to sky mobile it stopped working!

Thanks for your reply 

[caesarome]

Is this on an iphone, if so try switching off private relay in icloud settings. If that doesn't work does changing from 4G to 3G do anything ?

[Hifrommark]

Yes iPhone 16 pro max.

i tried turning off the relay and that didn't work!

not sure how to switch from 4g to 3g?

[caesarome]

---

@Hifrommark wrote:

not sure how to switch from 4g to 3g?

---

Settings > Mobile service > Mobile Data Options > Voice & Data.

[Hifrommark]

I only have the option of 5g or 4g!

I switched it to 4g and get a message of there is a problem with the sky go app when I try to watch sky go!