0

Discussion topic: Itv picture freezes or the sound stops

Reply
Avatar for Sha19
Level 0 icon
What's this?
This message was authored by: Sha19

Message posted on ‎16 Dec 2025 09:06 PM

Itv picture freezes or the sound stops

While watching itv, the picture freezes but the sound continues, I've tried other channels and then go back to itv and the screen goes white! Eventually it starts working again. Then the sound stops working but the picture continues 

Report post
Post 1 of 2
209 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎16 Dec 2025 09:40 PM

Re: Itv picture freezes or the sound stops

Posted by a Superuser, not a Sky employee. Find out more

@Sha19  And this is on the Sky Go app (where you have posted)?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 2
198 Views
0 Likes
Reply
Reply