It won't let me watch the good wife, it says I need to upgrade?

[Steveo987]

I'm trying to watch the good wife on demand but it says I need to upgrade.? I'm already paying asuch as I can afford and I was under the impression that on demand is included in my package. I also have the hd package too so someone help me please.

[caesarome]

@Steveo987 

Do you have the Sky Signature package on your account ?

[Steveo987]

Yes, I'm able to watch it on my TV through demand but I'm trying to watch it on sky go on the phone but it tells me to upgrade

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Steveo987.

[Lisa-P1987]

We are still looking to help you @Steveo987 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks