Irish customer but Sky go thinks I’m a UK account

[DublinB]

I am an Irish based Sky Q client. I have been in Spain for the last 3 weeks and been able to watch on Sky go on both my lap top and phone. This evening on all devices it advised that the content was no longer available to me and indicated that I was a Uk customer.  This happened a few years ago before but why was I watching everything (except BBC) for the last 2 weeks. Now I can watch nothing. How do I fix this

[caesarome]

@DublinB 

When are you returning to Ireland as this might be the only way you will be able to use Sky Go again as I believe you can only use the app in Europe for a set period of time.

[TimmyBGood]

@DublinB 

If you’ve been watching Sky abroad for more than 30 days, you’ll need to watch again in the ROI to regain access to watch abroad, as we need to check you’re still a resident.

https://www.sky.com/help/articles/viewing-sky-content-in-the-eu-faqs-roi 

[caesarome]

It looks like you have done well to have it working for 3 weeks @DublinB seeing as it should have only worked for the 30 days.

[DublinB]

Thanks for the note but I'm out of Ireland less than 39 days. I'll try phoning them and see if I can resolve it.  Their on line bot is a waste of space !

[DublinB]

Thank you for the note. But I'm well under 30 days out of 🇮🇪 

[DublinB]

Just to say that for no good reason I can watch everything again here in Spain without doing anything. Both on laptop and two phones ?????