Im trying to watch tnt sports on sky go and I do have it through sky NOT BT

[NorLye]

We have tnt sports which we purchase through sky (not through BT) it shows up on the app as having it as well. 

But when I try to watch tonight the City game tonight on tnt sports thru sky go app it just tells me i need to go on the app and upgrade my subscription. 

when i then go back to the sky app to do that there isnt anything to upgrade as I have it already! Going round in circles here and its annoying!

[caesarome]

@NorLye 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @NorLye to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.