I’ve suddenly received an error message of ‘your device needs to be authorised’ when I’ve tried to w

[100Nic]

I’ve suddenly received an error message of ‘your device needs to be authorised’ when I’ve tried to watch Skygo on both my iPhone and iPad. I’ve done everything that has already been suggested on here (deleted and reinstalled app, removed device) but it’s still not working. Does anyone know of a miracle fix for this please?

[caesarome]

@100Nic 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent 100Nic  an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.