I'm struggling to get sky Go working on my tablet. Getting an error message.

[Jpd1000]

Getting error message on sky Go app on my tablet. Can anyone help? 

Sorry, there was a problem playing this show, please try again. Error 1 [-41942875]

[caesarome]

Is your tablet using mobile data or is it connected to a Wifi connection ?

[Jpd1000]

It's on a WiFi connection. 

[caesarome]

I suppose you have tried a reboot of the tablet and perhaps at the same time your broadband router ?

[Jpd1000]

I have. The tablet works fine on Netflix, Amazon prime etc. Just the sky Go app won't let me watch anything. 

[caesarome]

Does your tablet have a sim in it so it can use mobile data instead, if so try disabling the Wift then trying via the mobile data network to see if it then works.

[Jpd1000]

It hasn't got a sim. Just realised it's not working on my iPhone either. 

[steffielou]

I've tried to log in to Sky Go since my Glass went down earlier. Initially  I got error 200 which is no internet (my internet is fine). Deleted the app and reinstalled and got a little further. I cannot now log in as it won't accept my log in details which I have checked with 2 family members to mae sure they are right. I m wondering if this is all linked to the current outage of Sky Glass? 

[caesarome]

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@Jpd1000 wrote:

Just realised it's not working on my iPhone either. 

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Are you seeing the same error on your iphone, is so see what happens if you use the mobile data network instead.

[Jpd1000]

I think it was. But returned home now and both working. Is there something that says you can only use sky Go when at home? Surely that's a contradiction. 

[caesarome]

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@Jpd1000 wrote:

Is there something that says you can only use sky Go when at home? 

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There shouldn't be but where were you when you first tried this ?