I have the sky sports package butsome channels are licked on the app

[Stuart989]

I originally judt had the sky F1 package but on my contract renewal the full sky sports package was added as an upgrade.  I can watch all the channels on my tv but on the sky sports app some channels have a lock symbol and state you need to upgrade to watch, but I can watch them on my tv. Any help would be appreciated. 

[caesarome]

@Stuart989 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Stuart989.

[Greenfingers001]

Update:

Spoke with @Stuart989 and issue resolved after re signing in using Primary Sky ID.

Thanks again for the escalation have a great evening.