I have sky Q, for years and have sky go extra and now stopped working on ps5.

[Danielle2222]

I have sky Q and have had this for years along with sky go extra it has always worked on my ps5 however has now just stopped working and asking for sky glass or sky go extra which I already have it's correct username and password as it's working on my tablet and mobile, how do I resolve this please

[caesarome]

Have you made any changes recently to your Sky Q TV package like cancelling multiscreen for example ?

[Danielle2222]

No.  no changes at all to my sky package.

[caesarome]

@Danielle2222 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Danielle2222  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.