I have just joined sky, sky go does not work

[Peter175]

Sky go does not work, comes up with error 0-01

[caesarome]

@Peter175 

Are you waiting for your TV service to be installed ?

[Peter175]

No it is now installed 

[caesarome]

@Peter175 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Peter175 to chat.

[Lisa-P1987]

We are still looking to help you @Peter175 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks