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Discussion topic: I have had a new router delivered. Everything is set up but I cannot watch any programs

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Message posted on ‎23 Oct 2025 04:50 PM

I have had a new router delivered. Everything is set up but I cannot watch any programs

I cannot watch h my sky programs please can you sort it out for me.
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This message was authored by: AlisonTouray

Message posted on ‎23 Oct 2025 04:52 PM

Sky

Please can you sort out my viewing.
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This message was authored by: Annie+UK

Message posted on ‎23 Oct 2025 04:53 PM

Re: I have had a new router delivered. Everything is set up but I cannot watch any programs

Posted by a Superuser, not a Sky employee. Find out more

This forum is primarily customer-to-customer help, you're not talking to Sky support

 

You'll need to supply more details if you want help

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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Message posted on ‎23 Oct 2025 04:55 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

This forum is primarily customer-to-customer help, you're not talking to Sky support

 

You need to supply some details of your issue if you want help

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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Message posted on ‎23 Oct 2025 04:55 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@AlisonTouray  As customers we can't help you unless we have the full story so what exactly is wrong with your viewing experience 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Message posted on ‎23 Oct 2025 05:16 PM - last edited: ‎23 Oct 2025 05:31 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@AlisonTouray 

What error message are you seeing with Sky go. Don't be put of by this being a customer help forum as we can help.

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Message posted on ‎23 Oct 2025 05:23 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

@SKY1992bf 

What error message are you seeing with Sky go. Don't be put of by this being a customer help forum as we can help.

@caesarome  You have tagged me in error rather than op


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎23 Oct 2025 05:31 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@SKY1992bf 

Fixed.

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