Discussion topic: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

This message was authored by: MikeH1 · ‎25 Oct 2023

I can remote record from Sky Go app to SkyQ box when at home but not when I am away from home.

Any ideas most welcome.

MikeH1

This message was authored by: caesarome · ‎25 Oct 2023

Are you able to remote record via the website here:

https://www.sky.com/tv-guide/

Make sure your region is set to the correct one.

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This message was authored by: MikeH1 · ‎25 Oct 2023

Tried to remote record through web address but that just comes up error.

This message was authored by: caesarome · ‎25 Oct 2023

What does the error message say (as that might be why it isn't working via Sky Go either) or does it just say Error ?

Is your region setting correct ?

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This message was authored by: MikeH1 · ‎25 Oct 2023

Remote record through web address just shows "error" no reason.

Can remote record through the app sitting at home but doesn't work whilst away from home.

May try deleting the app and reloading.

Thanks

This message was authored by: caesarome · ‎25 Oct 2023

@caesarome wrote:

is your region setting correct ?

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This message was authored by: Laing1 · ‎26 Oct 2023

@MikeH1 wrote:

Remote record through web address just shows "error" no reason.

Can remote record through the app sitting at home but doesn't work whilst away from home.

May try deleting the app and reloading.

Thanks

@MikeH1 so when away from home are you getting the option to record to Sky box along the top of the app

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

This message was authored by: MikeH1 · ‎28 Oct 2023

Along the top of the app I have three icons,

settings/remote handset/search.

Do I need to go into remote handse?

Thanks

This message was authored by: MikeH1 · ‎28 Oct 2023

Assume that regional settings are correct when box set up by sky.

Thanks

This message was authored by: caesarome · ‎28 Oct 2023

@MikeH1 wrote:

Along the top of the app I have three icons,

settings/remote handset/search.

Do I need to go into remote handse?

Thanks

I'm not sure where yoh are seeing that as you should see the record to box option at the top of the TV Guide so do you not see this ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Laing1 · ‎28 Oct 2023

@MikeH1 wrote:

Along the top of the app I have three icons,

settings/remote handset/search.

Do I need to go into remote handse?

Thanks

@MikeH1 have a look at the picture below as that is what you should be seeing on an android phone when away from home and on the TV guide with the 2 options

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

This message was authored by: MikeH1 · ‎28 Oct 2023

On iPhone and when press on tv guide comes up the same but then record to tv option disappears and just leaves channel info.

click through to channel and it then gives option to record.

If I opt to record it shows on phone but doesn't record on skybox.

This message was authored by: MikeH1 · ‎30 Oct 2023

Thanks for all your help but still can't record when away from home.

I'll probably start from scratch again as something in set up can't be right.

Mike

Discussion topic: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

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Re: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

Re: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

Re: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

Re: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

Re: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

Re: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

Re: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

Re: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

Re: I have Sky Q box and can remote record from Sky Go app when at home but not when away from home?

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