I cannot get Sky Go to work at all on my new MacBook Air with M3 silicon chip, Rosetta installed

[davidM3]

I have been using sky go for several years with no issues on Android, windows and iOs devices. Now I have a new Mac Book Air with M3 silicon chip, rosetta is instlled but Sky Go will not connect. Error message is 001

Can anyone help?  Davidm3

[caesarome]

@davidM3 

This is what another member posted for this error:

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in