12 Aug 2023 01:25 PM
I cannot access Netflix on any of my devices since switching my account to sky. Netflix is saying I need to re open my account with theM
12 Aug 2023 01:37 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat TV package do you have with Sky as you need one of these to be able to view Netflix on various devices:
Ultimate TV includes the Netflix Basic plan (1 screen + SD) as standard
You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack
You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first)
12 Aug 2023 01:43 PM
Hi,
I have the ultra HD package
12 Aug 2023 01:55 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
12 Aug 2023 03:03 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @watto7.
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